Registration and login
Creating a player account, getting back in when a password is lost, and clearing the verification step that stands before a first payout.
Creating an account in minutes
Three routes in, and the only real decision is how easily you want the account to be recoverable later.
| Route | What it needs | Getting back in later |
|---|---|---|
| Mobile number | A phone receiving SMS | Code by SMS |
| An address you control | Reset link by email | |
| One click | Nothing at all | Support only, until details are added |
Choose ETB during signup if you fund locally - it avoids a conversion on every stake and payout. The first deposit activates the welcome package.
Getting into your account
The sign-in form takes the mobile number, the email or the user ID, each with the password. Accounts opened through a social provider use that provider instead.
Signing in with a social account
A Google or Facebook signup skips the password entirely - the same provider button gets you back in later, and there is nothing separate to remember or reset.
Recovering a lost password
The recovery link sends whatever suits the registration route: a code by SMS, a link by email, or - for a one-click account with nothing attached - nothing at all. That last case is why we suggest adding a number or address immediately after a one-click signup.
Recovering a one-click account
With nothing attached to fall back on, support is the only route back in. Adding a phone number or email right after signup is what turns that into a normal recovery case instead of a manual one.
Documents verification asks for
Identity verification is requested before a first payout. Prepared in advance it costs nothing at all.
| What we need | What makes it pass first time |
|---|---|
| Identity document | Whole document in frame, no glare, text readable |
| Proof the payment method is yours | A statement or screenshot with your name on it |
| Name match | Payment account must match the registered holder exactly |
Common reasons verification stalls
Almost every delay traces back to the same handful of causes: a blurry or cropped document photo, a payment proof with no visible name, or a name that does not match the account exactly because of a spelling difference or a married name change.
Once cleared, payouts follow the windows on the cashier page.
Breaks, limits and closing
Three options exist and they are not the same thing.
- Deposit limit - keeps the account open with a spending cap
- Self-exclusion - blocks access for a period you choose
- Closure - ends the account entirely
Support applies any of them without asking for a reason. Deleting the app does none of these - the account continues regardless.
The lobby the account gives access to is described on the main page.
Questions players often ask
Pick one of three routes - one click, mobile number or email - set the currency to birr and confirm you are 18 or over. It takes about two minutes.
The recovery link on the sign-in form sends a code by SMS or a reset link by email, depending on how the account was opened.
Verification runs before a first payout so the money reaches the person who owns the account.
Yes. Support closes an account on request, and self-exclusion is available if you want a fixed break instead.