Help and contact

Support runs around the clock on live chat, email and phone. Below is which channel fits which question and how to get an answer quickly.

Support at any hour

Live chat, email and a phone line run continuously. For a deposit that has not landed or an account that will not open, live chat resolves it fastest.

How to speed things up

A payment query with the transaction reference in the first message is usually answered in one exchange rather than four. Most late withdrawals turn out to be an unfinished verification or an open wagering requirement from the current offers.

Installation problems are covered on the app page, access problems on the login page, and payout windows on the payments page.

Impersonation and payment fraud

Credentials are never requested by our team. Any message asking for a password or a card number did not originate here, however convincing the address appears. Payment data is entered in the cashier and nowhere else.

Limits, breaks and account closure

Support can set a deposit cap, apply a self-exclusion period or close an account entirely, all on request and without an explanation. Each takes effect the moment it is actioned.

Direct email contact addresses

• [email protected] - general account, deposit and technical questions
• [email protected] - complaints and suggestions about the service
• [email protected] - partnerships, advertising and marketing enquiries

Everything the platform offers is summarised on the home page.